Help & Support
Welcome to the Help & Support section.
Here are all the resources for resolving issues, clarifying concepts, and staying up to date with Catalyst.
You’ll find answers to frequently asked questions, solutions to common problems, and information about recent product updates.
1. Frequently Asked Questions
Find clear answers to conceptual and functional questions about using Catalyst effectively.
It clarifies questions related to:
- Usage and Workflow.
- General Concepts.
- Simulation Inputs & Parameters.
- Templates & Timeseries.
- Financial Modelling.
👉 Go to FAQ
2. Troubleshooting
Quickly identify and solve the most common issues that may prevent your simulation or report from working correctly. Learn how to solve errors or difficulties such as:
- Login and Access Issues
Solutions for common login problems, popup blockers, and account details.
👉 Go to 1. Login Problems
- Simulation Cannot Run
Solutions for errors that occur before running the simulation and are most commonly related to the time series file or asset configuration. Network issues, however can also prevent the simulation to run.
👉 Go to 2. Simulation Cannot Run
- Simulation Failed
Guidelines for errors that occur while modelling the simulation - due to improper set up of the time series file or market configurations - as well as simulations that do not reach the "completed" status.
👉 Go to 3. Simulation Failed
- Report Errors
Fixes for errors to load the report due to improper input data or browser settings.
👉 Go to 4. Report Errors
3. Release Notes
Here you will find the latest product updates, feature improvements, and enhancements to the Catalyst software.
Each release note is organised as follows
- Summary 🔍: A short overview of the focus and goals of the release.
- Key Updates🔥: Detailed descriptions and images of key improvements, new features, and how they impact your workflow.
- What Does This Enable 🧭: A quick breakdown of what the new version empowers you to do better or faster.
👉 Go to Release Notes